Refund policy

Self-Service Returns, Store Credit & Exchanges Policy

At CA Perfume, we want returns to be simple and transparent. We offer a self-service return option so you can easily request a return, exchange, or store credit directly through your order.

Eligibility for Returns

  • Requests must be submitted within 30 calendar days of delivery

  • Items must be unused, in original packaging, and in the same condition as received

  • Light testing of fragrances on clean skin is acceptable

  • Items showing signs of extended use are not eligible

  • Proof of purchase is required

How to Start a Self-Service Return

  1. Visit your order confirmation email or customer account

  2. Click “Request a Return”

  3. Select your preferred resolution:

    • Store credit

    • Exchange

    • Refund (if eligible)

  4. Follow the on-screen instructions to complete your request

If you are unable to access self-service returns, contact us at
📧 [email protected]

Return Approval & Shipping

  • Once your request is submitted, it will be reviewed

  • Approved returns must be shipped using a trackable shipping method

  • Return shipping costs are the customer’s responsibility unless the item is damaged or incorrect

  • Returns sent without approval may be refused

Refund & Resolution Options

After your return is received and inspected (within 10 business days), one of the following will be issued based on your selection:

Store Credit (Recommended)

  • Issued as CA Perfume store credit

  • No expiration

  • Can be used on any future purchase

Exchange

  • Exchange for a product of equal or greater value

  • Price differences must be paid by the customer

  • Subject to product availability

Refund to Original Payment Method

  • Processed within 10 business days after approval

  • Original shipping fees are non-refundable

  • Processing times may vary by bank or card issuer

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please submit a return request or contact us within 7 days of delivery.

  • Return shipping will be covered by CA Perfume

  • You may choose a replacement, store credit, or refund

Non-Returnable Items

The following are not eligible for return or exchange:

  • Items returned outside the 30-day window

  • Products showing excessive use

  • Final sale or clearance items (if marked at purchase)

  • Returns submitted without approval

Additional Notes

  • Original shipping costs are non-refundable

  • CA Perfume reserves the right to deny return requests that do not meet eligibility requirements

  • Abuse of the return system may result in restricted return privileges

Need Help?

If you have questions or need assistance with a return, contact us at:

📧 [email protected]