We want you to love every scent you experience with CA Perfume. If things don’t go as expected, don’t worry—we’ve got you covered with a hassle-free, self-serve return process that ensures you get the best fragrance experience possible.
By placing an order at https://caperfume.com, you agree to the full terms of our Return Policy below.
1. How to Process a Return or Exchange
We’ve made returns quick and easy with our self-serve return portal. Just login to your customer account, click your order details, and follow the steps.
✔ We only accept returns within the USA.
✔ Store credit is automatically applied to your CA Perfume account after processing.
✔ Exchanges cannot be replaced or refunded again once accepted.
✔ Store credit cannot be refunded once used.
✔ Need help? Not sure if your item is eligible? Email us at hello@caperfume.com with your order number and a photo of the product, and we’ll be happy to assist!
2. Received a Damaged or Incorrect Product?
We take extra care in packing orders, but if your fragrance arrives damaged, defective, or incorrect, we’ll make it right!
✔ Report the issue within 7 days of delivery via our self-serve return portal.
✔ Upload clear photos of the damaged or incorrect product.
✔ We’ll send you a replacement or store credit—whichever works best for you.
3. Shipping Issues & Lost Packages
If your order says delivered but you can’t find it, we recommend:
✔ Checking with neighbors or your local carrier.
✔ Waiting a day, as carriers sometimes mark packages delivered early.
✔ If it’s still missing, submit a claim within 5 days of the marked delivery date through our self-serve return portal, and we’ll assist in resolving the issue.
4. Changed Your Mind? Not Your Scent?
Fragrance is personal, and we get that! If a scent isn’t for you, here’s what we can do:
✔ Unopened and unused fragrances can be returned for store credit only within 14 days of delivery via our self-serve return portal.
✔ Opened or used fragrances cannot be returned for hygiene reasons.
✔ Not sure about a scent? Try our travel-size options before committing to a full-size bottle.
5. Store Credit & Refunds
✔ Store Credit: We issue store credit directly to your CA Perfume account, which never expires—perfect for trying a different scent!
✔ All eligible returns are processed as store credit.
✔ Exchanges cannot be replaced or refunded again once accepted.
✔ Store credit cannot be refunded once used.
✔ Shipping fees are non-refundable.
✔ Return shipping costs are the customer’s responsibility unless the return is due to damage or an error on our part.
6. Return Eligibility – Keep It Fresh!
✔ Fragrances must be unopened, unused, and in their original packaging.
✔ Packaging must be intact (including outer boxes and caps).
✔ If returning, bottles must contain at least 95% of the original liquid.
💡 Important: CA Perfume is not responsible for return packages that get lost, stolen, or damaged in transit. We recommend keeping proof of postage and tracking info when sending your return.
At CA Perfume, we’re all about helping you find scents you love—at a price that makes sense. If you have any questions, feel free to reach out at hello@caperfume.com.
💌 Smell amazing, be happy, and keep discovering new scents with us!
