✓ IMPORTANT: By completing your purchase at caperfume.com, you acknowledge and accept all terms of this Return & Refund Policy. This policy is binding and incorporated into our Terms of Service.
Returns & Refund Policy
We want you to love every scent you experience with CA Perfume. If things don't go as expected, don't worry—we've got you covered with a hassle-free, self-serve return process that ensures you get the best fragrance experience possible.
Last updated: June 2026
1. How to Process a Return or Exchange
We've made returns quick and easy with our self-serve return portal. Just login to your customer account, click your order details, and select your preferred option below.
REQUIRED: Use Our Self-Serve Return Portal
The self-serve return portal is the ONLY authorized method to initiate returns. You must select one of the three options below, provide your order number, and (for damage claims) upload photos.
Choose Your Option:
Option 1: Store Credit
Receive instant credit to your CA Perfume account
Credit never expires and can be used anytime
No return shipping required
Store credit amount = full item price (no S&H deduction)
Final: Once accepted, store credit cannot be refunded or exchanged again
Option 2: Free Exchange
Choose a different fragrance from our library of 1050+ scents
We ship your replacement at no cost
No return shipping required
Not sure what to choose? Tell us what drew you in, and we'll recommend your next favorite
Final: Once accepted, exchanges cannot be refunded or exchanged again
Option 3: Return & Refund
Important: You arrange and pay for return shipping. Refund amount will be reduced by original shipping and handling fees.
Ship your unused, unopened fragrance to our returns address (see below)
You pay for return shipping costs
Keep proof of postage and tracking number
Once received and processed, you'll receive a refund of the item price minus shipping and handling fees
Refunds are issued to original payment method (3-5 business days)
Return Shipping Address:
Returns Manager
CA Perfume
1237 E Warner Ave
Santa Ana, CA 92705
USA
Important: Include your order number (starts with #CA) inside the package and email us the tracking number at [email protected]
General Requirements for All Options:
We only accept returns within the USA
You have 14 days from delivery to initiate a return via the self-serve portal
Fragrances must be unopened, unused, and in original packaging with at least 95% of liquid remaining
For damage or defect claims, you must report within 7 days of delivery and upload clear photos
Need help choosing? Email us at [email protected] with your order number
We Recommend Store Credit or Free Exchange
Most customers prefer store credit or free exchange because they're instant, hassle-free, and involve no shipping costs. If you're unsure which fragrance to try next, let us help!
2. Received a Damaged or Incorrect Product?
We take extra care in packing orders, but if your fragrance arrives damaged, defective, or incorrect, we'll make it right!
Report the issue within 7 days of delivery via our self-serve return portal
Upload clear photos of the damaged or incorrect product from multiple angles
We'll send you a replacement or store credit—whichever works best for you
No chargebacks: Contact us first; we resolve damage claims within 24 hours
3. Shipping Issues & Lost Packages
If your order says delivered but you can't find it, we recommend:
Checking with neighbors or your local carrier
Waiting a day, as carriers sometimes mark packages delivered early
If still missing, submit a claim within 5 days of the marked delivery date through our self-serve return portal
⚠️ IMPORTANT: Chargebacks Are a Last Resort
Once a package is marked delivered, we cannot determine if it reached your door or a neighbor's. Please check with neighbors and your carrier before contacting us.
We strongly recommend reaching out via live chat or emailing [email protected] with your order number rather than filing a chargeback with your bank—we can resolve this much faster, typically within 24 hours.
4. Changed Your Mind? Not Your Scent?
Fragrance is personal, and we get that! If a scent isn't for you, here's what we can do:
Unopened and unused fragrances can be returned for store credit only within 14 days of delivery via our self-serve return portal
Opened or used fragrances cannot be returned for hygiene and safety reasons
Not sure about a scent? Try our travel-size options before committing to a full-size bottle
5. Store Credit & Refunds
Store Credit:
We issue store credit directly to your CA Perfume account—it never expires
All eligible returns are processed as store credit only
Once you accept an exchange or store credit, you cannot return it again or request a refund
Store credit cannot be refunded once used or accepted
Shipping fees are non-refundable
Return shipping costs are the customer's responsibility unless the return is due to damage or an error on our part
6. Return Eligibility Requirements
Fragrances must be unopened, unused, and in their original packaging
Packaging must be intact (including outer boxes and caps)
If returning, bottles must contain at least 95% of the original liquid
Return must be initiated via self-serve portal within 14 days of delivery
7. Fraud Protection & Return Integrity
To protect our customers and business, CA Perfume reserves the right to:
Deny returns that appear fraudulent, false, or in bad faith
Monitor for patterns of abuse (serial returns, false damage claims, repeated chargebacks)
Suspend accounts or ban customers engaging in fraudulent return activity
Investigate and dispute chargebacks filed without prior contact
Pursue legal remedies and refuse future service to customers filing false claims
🚫 NO CHARGEBACKS AFTER ACCEPTING STORE CREDIT
By accepting store credit, exchange, or refund from CA Perfume, you explicitly waive your right to file a chargeback with your card issuer. Any chargebacks filed after accepting resolution will be disputed by CA Perfume. Repeat chargebacks may result in account termination and pursuit of legal action.
8. Important Disclaimers
Carrier Responsibility: CA Perfume is not responsible for return packages that get lost, stolen, or damaged in transit. Keep proof of postage and tracking information.
Delivery Confirmation: Delivery confirmation does not guarantee the package reached the correct recipient. Always check with neighbors before assuming a package is lost.
Documentation: All return and damage claims must include your order number (starts with #CA) and photo evidence via the self-serve portal.
Contact Us
At CA Perfume, we're all about helping you find scents you love—at a price that makes sense. If you have any questions about our return policy, feel free to reach out:
Absolutely gorgeous! I haven’t been to the fragrance counter to test the original flanker, but still have a few sprays of coco madamoiselle in my gigantic bottle and I can definitely smell mdms in this. Think mdms plus elegant powder. So comforting and still sensual.
I am a complete fan of this fragrance and can't see myself paying their price point
I am a complete fan of this fragrance and can't see myself paying their price point. You match the fragrance to the T. I know, because I have the actual Clive Christian. You have a long-time customer. Thank you for your great alternative and fast shipping. I'm hooked
To me, this is BETTER than the OG. It was my first purchase from CA PERFUMES and because it is such a POSITIVE experience, I will be ordering more fragrances with confidence. This is a high-quality seller & manufacturer. Very trustworthy.
